Vacancies and recruitment in IT Services
The latest opportunities in IT Services at the University of Sheffield.
View and apply for all jobs at the University - including those in IT Services - through the University’s jobs web pages. These pages also include further information about working at the University and living in Sheffield.
Current vacancies
Network Operations Engineer
If you have a passion for networks with a desire to apply and develop your skills further, we have an exciting opportunity for a Network Operations Engineer within Network Services. You will join the multi-skilled and highly collaborative Network Operations team, supporting and delivering wired and wireless connectivity across the University.
Within Network Services we are expanding our team to support a multi-year programme of network transformation across the University estate. This role will support both the transformation programme and business as usual network operations. This will be an exciting period within the team with opportunities to learn, develop and get hands on with enterprise networking technologies.
- Job reference number: 2194
- Working pattern: Full time
- Contract type: 1 x Permanent and 2 x fixed-term for 36 months
- Grade: 6
- Closing date: 3 March 2026
Find further details and apply for the Network Operations Engineer position
Head of Product
Shape the future of digital learning at one of the UK's top Russell Group universities.
As Head of Product (Education), you'll own the roadmap for our education technology portfolio, spanning our Virtual Learning Environment, student records integration, and assessment platforms - systems that directly impact students and academic staff daily. Reporting to the Assistant Director for Product Delivery, you'll define the product vision aligned with University strategic objectives, lead a team of product and delivery specialists, and work directly with academic departments to ensure our education technology supports and enables excellent teaching and outstanding student experience.
- Job reference number: 2223
- Working pattern: Full time
- Contract type: Permanent
- Grade: Professorial equivalent
- Closing date: 3 March 2026
Find further details and apply for the Head of Product position
Service Desk Analyst
This is a customer-focused IT role within an established Service Desk team. You will be responsible for providing first-line technical support to university students and staff via our phone line, Self Service portal, live Chat and our face-to-face TechBar service. Main duties include answering queries, identifying and solving problems, and resolving technical issues related to hardware, software, and general IT services. You will document support tickets and maintain accurate records of support interactions for progressing complex issues to the appropriate technical support team. You will demonstrate strong customer service and team working skills, have an interest in IT along with superb communication skills.
This is a fantastic opportunity for someone to develop a career in IT at the University, to not only bring skills, experience and engage in opportunities for personal growth and development but also contributing to the development and improvement of a service first culture.
- Job reference number: 2289
- Working pattern: Full time
- Contract type: Permanent
- Grade: 4
- Closing date: 24 March 2026
Find further details and apply for the Service Desk Analyst position
From the Director of IT Services
I’m excited to welcome new team members with a wide range of skills, experiences and backgrounds who will be able to lead, support and guide the next phase of our transformational development.
With such a wide-ranging programme we have lots of opportunities available. We are a collaborative and engaging team, always learning new things that can improve the products and services that we deliver. You’ll bring capability and enthusiasm to support our ambitious vision, with a desire to make a real difference at all levels of skills and experience.
We’re really excited to encourage people to join us to develop a sustainable and diverse team while supporting your professional and personal development. I look forward to receiving your application.
Chris Willis
Director of IT Services
Contact the recruitment team
If you have questions about any of our roles, or about working in IT Services at the University of Sheffield, you can send them to our recruitment team - it-services-recruitment@sheffield.ac.uk - or contact the recruiting manager in the full job description.
