Set up multi-factor authentication

Find out how to set up multi-factor authentication (MFA) on a smartphone or tablet, a hardware token or a security key.


Set up MFA on your smartphone or tablet

This is our recommended option for most people – it’s quick, easy-to-use and secure. 


Step 1 – Check device compatibility

If you have already checked compatibility, skip to step two.

If you begin enrolling your university IT account then find your device isn't compatible, you will be locked out of your account and must contact the IT Service Desk on +44 114 222 1111 for further help.

You may need to update your device before you can complete installing the app.

Check the operating system (OS) compatibility information:

Installing Duo Mobile on iOS
Installing Duo Mobile on Android

If your device is not compatible or you have accessibility requirements, contact the IT Service Desk for further assistance.


Step 2 – Download and install the Duo Mobile app

Access the Duo Mobile app:

Duo Mobile on iOS on the App Store
Duo Mobile on Android on Google Play

You should not attempt to manually add your University account to the app. Instead, once you've downloaded the app, go to step three and follow the instructions to register your device.

If you’re unable to download the Duo App due to the Google Play store being blocked/unavailable in your country, then read the instructions to download and use the Duo App.


Step 3 – Register your device

To complete the MFA process, you should now register your device with your University IT account.

Register your device

Set up MFA on a hardware token or security key

If you’re a member of staff or a postgraduate researcher and you don’t want to use your smartphone or tablet for MFA, you can ask for a hardware token instead. For example, if you work in a lab or cleanroom where phones are not allowed.

Submit a Hardware token request form

Or you can enrol your own personal security key at any time. We don't answer questions about personal security keys.

Next step

Log in using MFA

Contact us

If you have a question about setting up MFA that is not answered on this page, contact the IT Service Desk on +44 114 222 1111.

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