Staff password recovery

If you are a member of staff who requires a password reset, you should contact a 'sponsor' such as your line manager, Head of Department or supervisor.

Sponsors will need to complete the Account Recovery - Staff form on their behalf, found in the IT Service Desk Self Service portal (login required) in MUSE. The sponsor must be a staff Ucard holder.

Staff members will need to provide their sponsor with a non-University contact method, such as a personal email address, where the new password can be sent.

Staff at the AMRC should visit their local IT staff.

Having problems logging in with MFA due to changing your device? You can manage your registered MFA devices in the Device Management Portal (login required).