FAQs

I cannot log in to MUSE, what should I do?

Contact IT Services support at Sheffield.

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I have forgotten my Sheffield username and password, what should I do?

Contact IT Services support at Sheffield.

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Where do I get the resources I need for my course?

Most of your resources, both printed and electronic, are available from CITY College Library.

In addition, you can access a range of University of Sheffield Library electronic journals by following the link to your subject page from the International Faculty hub.

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What if I can't get what I want from the Information and Learning Commons?

Ask the Librarian at the Information and Learning Commons, CITY College who will talk to you about other options available.

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How do I get access to the University of Sheffield electronic resources?

Follow the link to your subject page from the International Faculty hub. You will find a list of useful databases. Click on the one you want to use and enter your University of Sheffield username and password.

You can also search for specific electronic journals from StarPlus.

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Where can I find information about using Google Scholar?

Staff in the ILC can help and you can follow the effective internet searching tutorial in the Information Skills Resource link on your subject page.

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How do I find help to find information about my subject?

Staff in the ILC should be able to help you. Subject information is also available on your subject web pages. 

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Is it possible to combine my CITY email account and my Sheffield email account?

Yes, you can forward your Sheffield email to your CITY email account so you only have to check one email. To do this, log into MUSE with your Sheffield username and password, and select Google Mail from the list of services.