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Policies and procedures

Advertising policy


Provides details of how we manage advertising, sponsorship and promotions in the student residences and retail outlets.

Advertising Policy

Allocation policy


Find out how we allocate University accommodation to students in a fair and appropriate manner.

Allocation Policy

Our Customer Charter

ACS Customer Charter

We take customer service seriously and are committed to ensuring that you receive an excellent level of service.

Find out more about our Customer Charter.

Maintenance reporting and response guidelines


Full details of maintenance response times and how to report maintenance issues.

Maintenance reporting and response guidelines

Residences room booking policy

Room Booking

This policy contains information about the availability and booking of meeting/function rooms within the residences facilities.

Room Booking Policy

Responsible drinking policy

Responsible Drinking

This policy outlines how ACS is committed to promoting sensible drinking in our bars.

Responsible Drinking Policy

Smoke-free policy


This policy outlines ACS's commitment to being a smoke-free organisation.

Smoke Free Policy

Universities UK (UUK) codes of practice


Find out how we comply with the UUK Codes in managing our student accommodation.

Universities UK Code of Practice

Under 18s policy

Under 18s

Get information about our responsibilities to students living in University accommodation whose 18th birthday falls after the first day of the Residence Contract.

Under 18's Policy 2019

Compliments and complaints

Accommodation and Commercial Services (ACS) is responsive to the needs of our students and visitors and welcomes comments and complaints as a means of improving services. If you have a complaint, in the first instance please contact our Customer Services team, either in person at The Edge or The Ridge reception, by emailing acs-customerservices@sheffield.ac.uk or calling 0114 222 8844.

Please click here to view our complaints procedure in full.