Remote support

Welcome to the University of Sheffield remote support web page. This service allows IT Services representatives to remotely assist you wherever you are.


Remote support works with Windows, Mac and Linux operating systems.

To initiate a remote session:

  1. Click the link below to open the remote support tool
  2. Enter the 7 digit code provided to you by your IT Services representative in the box.
  3. Click the 'Submit' button.

Remote support

Remote support disclaimer

By agreeing to this remote session you are accepting that changes may be made to the content of the system settings on your device

For your security and privacy, we recommend you exit any applications you have open that are displaying personal or confidential information before you initiate a remote support session. We also recommend that you remain present with your device throughout the entire remote session.

Your data is important to us. You are responsible for ensuring that you backup your data on a regular basis - we will not be held responsible for any data loss occurred during or after a remote session. If you require support to backup your data, contact us for further support.

We take care when performing a remote session with your device. However, we cannot guarantee that the remote session will resolve your problem and that it will not cause additional problems.