Manage your MFA devices and settings

Find out how to manage your current authentication devices and settings.


Not yet set up MFA?

Find out how to set up MFA on your smartphone or tablet.

Duo device management

You can manage your devices and settings on the Duo device management portal (login required). 

Go to Duo device management

In the portal, you can:

  • add new/additional devices
  • remove a device - if your phone is lost or stolen, please let us know so we can remove it and you can enroll a new phone
  • restore access to Duo if you've got a new phone with the same number but don't have your old phone
  • designate your 'default' device that receives authentication requests in addition to your preferred authentication method
  • change the name of your device (for example, 'personal mobile' or 'work phone')
  • set up automatic Duo Push

If you choose automatic Duo Push, you won't be able to apply the 'Remember me for 7 days' option.

For help and support, go to Duo's website: managing your devices.

Contact us

If you have a question about MFA that is not answered here or on our other MFA pages, contact the IT Service Desk on +44 114 222 1111.

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