Support and contacts
Nothing is more important to us than your health and wellbeing. We’re continuing to provide an extensive range of support services. All our student support services are accessible online, with limited physical access to ensure social distancing can be maintained.
Whatever your need, we can answer your questions and offer support through our experienced staff.
- Student Services Information Desk
Student Services Information Desk (SSiD) is your first stop for support.
You will not be able to visit the Student Support Information Desk (SSID) on Level 3 of the Students' Union or any other student support receptions in person. However, our support staff are still available to answer any specific queries you may have.
If your enquiry is urgent or more complex, and you need in person support, we will refer you to an in-person appointment.
UCard collection slots can be booked directly by visiting the Ucard replacement page.
- Student Access to Mental Health Service and University Counselling Service
Student Access to Mental Health Service (SAMHS) and the University Counselling Service have transitioned their services to telephone or online support.
- Student Advice Centre
The Student Advice Centre provides information on a number of topics as well as self-help guides on their website.
For further advice, email email@example.com. You will be contacted with information or offered a telephone appointment.
- Student Administration Service
The Student Administration Service covers a wide area of student administration functions, including registration, tuition fees, examinations, complaints and appeals, and student progress, records and results.
The best way to ask us a question is to complete our online enquiry form. This helps us to direct your enquiry to the right person.
If you are unable to complete our enquiry form, please call us. Please be advised that because of COVID-19-related restrictions, we are not able to operate our phone lines at full capacity. If you plan to call us, please ensure that your enquiry is urgent.
Our specialist teams are available on weekdays from 10AM to 4PM, as follows:
- For questions about registration, call us on: 0114 215 7600
- For questions about fees, call us on: 0114 215 7601
- Please note: If you are having difficulty making a payment or wish to change your payment details, you will need to contact our Income Office by emailing firstname.lastname@example.org. Our Fees Team is not able to deal with these queries.
- For questions about exams, call us on: 0114 215 7602
- For questions about change of status or results, call us on: 0114 215 7603
- For queries about case reviews or discipline matters, call us on: 0114 215 7605
- For any other student administration queries, call us on: 0114 215 7604
- Central Welfare and Guidance
Central Welfare and Guidance (CWaG) continue to be available to support students with significant welfare issues. Students will be supported through emails, phone calls and virtual contact such as google hangouts. In the first instance please email email@example.com.
- International Student Support
The International Student Support team will continue to be available to support students through email, Google Hangouts and Skype. International students can book appointments for Visa Extension and Advice. Please send queries to firstname.lastname@example.org
Global Campus activities have been suspended until further notice. We're moving towards alternative options such as hosting virtual meetings online. More information will be posted on the Global Campus webpage in the coming days.
- Financial Support
If you are experiencing additional costs or loss of income as a result of the coronavirus situation you may want to apply for financial support from the University.
The team are currently working remotely and can be contacted by email: email@example.com
Further information can be found on the Financial Support Coronavirus FAQ web page.
- Universal Credit
Universal Credit is a monthly payment from the government to help with your living costs. You may be eligible if you’re on a low income or out of work.
You cannot usually get Universal Credit if you’re studying full-time, but there are some exceptions in certain circumstances.
You can find out if you are eligible to claim on the Universal Credit web pages. Read the information there carefully before submitting any application.
The benefits system is under unprecedented pressue at the moment, please do not put in an application unless you are sure you are eligible, so they can concentrate their efforts to helping those most in need.
- Careers Service
The Careers Service (including the Student Jobshop) is operating its services remotely. Students can book a phone call or Google Meet appointment via Career Connect which you can access via MUSE.
Workshops and other events, including employer events are now being delivered online and details are available on Career Connect also.
The Career's Service can also advise if you have questions about an upcoming placement, or graduate job offer and you are unsure what happens next in the current situation. Information and advice is available at our Career's webpages or you can email firstname.lastname@example.org.
- 301: Academic Skills Centre
Support to help you study remotely including online 1:1 Study Skills and Maths and Statistics appointments and a range of online resources.
- Online Writing Advisory Service
The English Language Teaching Centre (ELTC) have set up an Online Writing Advisory Service where you can submit a piece of your writing online for a tutor to comment on and return.
To to book an appointment slot please use the booking form on the Writing Advisory Service webpage.
The Chaplaincy Centre is open via webchat, email, phone calls and online support groups. Our main email address is: email@example.com
- Disability and Dyslexia Support Service
Disability & Dyslexia Support Service (DDSS) is continuing to offer support to students using telephone, email and google hangout. It is currently closed for face-to-face queries.
- University Health Service
The University Health Service will continue to provide a mix of video and phone consultations, as well as face to face appointments where clinically required. We have implemented arrangements for keeping both patients and staff safe, including restricting access to the practice. In line with Sheffield-wide practice, patients will be screened prior to face to face appointments and may be directed to other GP practices where covid-19 symptoms are present.
- Student Wellbeing Service
The Student Wellbeing Service is available to all registered students at any level of study including part-time, lifelong learning and distance learning students.
We offer short-term, tailored one-to-one support if you’re feeling down, overwhelmed or struggling to adjust to student life.
Residence Life are offering daily support / well-being checks (usually by telephone) to any resident student who requests this service, not just those self isolating.
To opt into this service please contact firstname.lastname@example.org giving your name, University address and a UK contact telephone number. If you subsequently change your mind and wish to opt out of these daily checks, please contact us at the same address.
- Frauds and scams
Students are reminded to be vigilant about all potential fraud related to COVID-19 and be wary of social media ads, texts or calls. You should not share any personal information or make payment over the phone, WeChat or online unless you have verified that they are a legitimate company.
- Staff contact
Staff who have any concerns, or need any support, should speak to their line manager or email email@example.com.
- Staff health and wellbeing
The staff health and wellbeing pages include mental health and wellbeing support for staff.
- Health Assured
Health Assured is the staff advisory line and counselling service, which is free, independent, confidential and available 24 hours a day. It is accessible to all staff through the following routes:
- Call 0800 028 1947 and speak to an accredited counsellor who will understand your concerns and signpost to appropriate support
- Access information online at Health Assured including
Use the following log on details:
- Download the ‘Health e-Hub’ App
- Staff wellbeing activities
Although the usual staff wellbeing activities are on pause, we have a number of virtual wellbeing activities on offer, including yoga, a book club and workout videos.
For more information, please visit our wellbeing web pages.
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