Support and contacts
Our extensive range of student support services are all available online. Whatever your need, we can answer your questions and offer support through our experienced staff. We look forward to welcoming you to Sheffield for the 2020/21 academic year.
- Student Services Information Desk
Student Services Information Desk have moved their services online and continue to be open to enquiries via email and live chat channels.
- Student Access to Mental Health Service and University Counselling Service
Student Access to Mental Health Service (SAMHS) and the University Counselling Service have transitioned their services to telephone or online support.
- Student Advice Centre
The Student Advice Centre provides information on a number of topics as well as self-help guides on their website.
For further advice, email firstname.lastname@example.org. You will be contacted with information or offered a telephone appointment.
- Student Administration Service
The Student Administration Service has moved most of its service online, and is available to respond to student enquiries. Please email email@example.com, or fill in the Student Administration Service enquiry form.
- Central Welfare and Guidance
Central Welfare and Guidance (CWaG) continue to be available to support students with significant welfare issues. Students will be supported through emails, phone calls and virtual contact such as google hangouts. In the first instance please email firstname.lastname@example.org.
- International Student Support
The International Student Support team will continue to be available to support students through email, Google Hangouts and Skype. International students can book appointments for Visa Extension and Advice. Please send queries to email@example.com
Global Campus activities have been suspended until further notice. We're moving towards alternative options such as hosting virtual meetings online. More information will be posted on the Global Campus webpage in the coming days.
- Financial Support
If you are experiencing additional costs or loss of income as a result of the coronavirus situation you may want to apply for financial support from the University.
The team are currently working remotely and can be contacted by email: firstname.lastname@example.org
Further information can be found on the Financial Support Coronavirus FAQ web page.
- Universal Credit
Universal Credit is a monthly payment from the government to help with your living costs. You may be eligible if you’re on a low income or out of work.
You cannot usually get Universal Credit if you’re studying full-time, but there are some exceptions in certain circumstances.
You can find out if you are eligible to claim on the Universal Credit web pages. Read the information there carefully before submitting any application.
The benefits system is under unprecedented pressue at the moment, please do not put in an application unless you are sure you are eligible, so they can concentrate their efforts to helping those most in need.
- Careers Service
The Careers Service (including the Student Jobshop) is operating its services remotely. Students can book a phone call or Google Meet appointment via Career Connect which you can access via MUSE.
Workshops and other events, including employer events are now being delivered online and details are available on Career Connect also.
The Career's Service can also advise if you have questions about an upcoming placement, or graduate job offer and you are unsure what happens next in the current situation. Information and advice is available at our Career's webpages or you can email email@example.com.
- 301: Academic Skills Centre
Support to help you study remotely including online 1:1 Study Skills and Maths and Statistics appointments and a range of online resources.
- Online Writing Advisory Service
The English Language Teaching Centre (ELTC) have set up an Online Writing Advisory Service where you can submit a piece of your writing online for a tutor to comment on and return.
To to book an appointment slot please use the booking form on the Writing Advisory Service webpage.
The Chaplaincy Centre is open via webchat, email, phone calls and online support groups. Our main email address is: firstname.lastname@example.org
- Disability and Dyslexia Support Service
Disability & Dyslexia Support Service (DDSS) is continuing to offer support to students using telephone, email and google hangout. It is currently closed for face-to-face queries.
- University Health Service
The University Health Service will continue to provide a mix of video and phone consultations, as well as face to face appointments where clinically required. We have implemented arrangements for keeping both patients and staff safe, including restricting access to the practice. In line with Sheffield-wide practice, patients will be screened prior to face to face appointments and may be directed to other GP practices where covid-19 symptoms are present.
- Student Wellbeing Service
The Student Wellbeing Service is available to all registered students at any level of study including part-time, lifelong learning and distance learning students.
We offer short-term, tailored one-to-one support if you’re feeling down, overwhelmed or struggling to adjust to student life.
Residence Life are offering daily support / well-being checks (usually by telephone) to any resident student who requests this service, not just those self isolating.
To opt into this service please contact email@example.com giving your name, University address and a UK contact telephone number. If you subsequently change your mind and wish to opt out of these daily checks, please contact us at the same address.
- Frauds and scams
Students are reminded to be vigilant about all potential fraud related to COVID-19 and be wary of social media ads, texts or calls. You should not share any personal information or make payment over the phone, WeChat or online unless you have verified that they are a legitimate company.
- Staff contact
Staff who have any concerns, or need any support, should speak to their line manager or email firstname.lastname@example.org.
- Staff health and wellbeing
The staff health and wellbeing pages include mental health and wellbeing support for staff.
- Health Assured
Health Assured is the staff advisory line and counselling service, which is free, independent, confidential and available 24 hours a day. It is accessible to all staff through the following routes:
- Call 0800 028 1947 and speak to an accredited counsellor who will understand your concerns and signpost to appropriate support
- Access information online at Health Assured including
Use the following log on details:
- Download the ‘Health e-Hub’ App
- Staff wellbeing activities
Although the usual staff wellbeing activities are on pause, we have a number of virtual wellbeing activities on offer, including yoga, a book club and workout videos.
For more information, please visit our wellbeing web pages.
A world top-100 university
We're a world top-100 university renowned for the excellence, impact and distinctiveness of our research-led learning and teaching.